Call us today: (03) 9551 2822
Email us: [email protected]
Ashfords Accounting and Advisory
Privacy Policy
LAST UPDATED: 01 SEPTEMBER 2025
Ashfords Accounting and Advisory Pty Ltd and its related entities (“Ashfords”, “we”, “us”, “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information, including through our website www.ashfords.com.au. We adopt and are bound by the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).
Scope of This Policy
This Policy covers personal information that we collect, use, and/or disclose in relation to:
Clients or prospective clients
Users of our website
Other parties we come into contact with in the course of acting for clients
Employees and applicants for employment
Suppliers or prospective suppliers
Any agent acting on our behalf
Independent contractors or applicants to become contractors engaged by Ashfords
This Policy does not apply to other companies, organisations, or websites to which our website is linked.
Personal & Sensitive Information
Personal Information means information or an opinion about you that reasonably identifies you.
Sensitive Information includes details such as race, political opinions, religious beliefs, sexual orientation, health information, or criminal records.
We collect personal information only if it is reasonably necessary for us to provide services or products, meet obligations, or supply requested information.
Examples include:
Name, address, phone, email, credit card details, date of birth
Company ABN/ACN, financial and employment details
IP address and domain name (if accessing our website)
In most circumstances, we cannot provide services if you do not provide the required information.
How We Collect Your Personal Information
We collect information in various ways, including:
Directly from you (by phone, email, forms, contracts, business cards, surveys)
Enquiries about our services
Our website or social media profiles
Third parties and credit reporting agencies
Clients or publicly available sources
Analysis of social media
Our own records
Tracking technologies (such as cookies) may also be used to recognise browsers, track pages visited, and display relevant advertisements.
How We Use Your Personal Information
We use your personal information for purposes including:
Supplying our services and products
Providing customer service
Marketing Ashfords services and events
Processing payments and applications
Employment purposes
Fraud prevention and security
Surveys and feedback
Managing suppliers, contractors, and agents
Enforcing engagement terms
We may also use information for related “secondary purposes” such as improving services, fulfilling legal obligations, publishing testimonials, obtaining legal advice, or participating in legal proceedings.
Direct Marketing
Your information may be added to our database and used to:
Promote services and events
Keep you informed about relevant issues
You may opt out at any time, at no cost.
Disclosure of Personal Information to Third Parties
We may disclose personal information to third parties where necessary, including to:
Provide services and products
Outsourced providers (IT, surveys, marketing, databases)
Payment processors and marketing platforms
Credit reporting agencies and government authorities (if required)
Prospective purchasers of our business
Advertising campaigns and media (with consent)
Superannuation funds and employment-related purposes
Legal obligations
Cross-Border Disclosure
Some providers we use are based overseas. For example:
AGN International (UK) – agn.org/privacy-policy
By accepting this Policy, you consent to such cross-border disclosures.
How Ashfords Protects Your Personal Information
We take reasonable steps to secure your information, including:
Physical security of premises and databases
Restricted access for authorised personnel only
Passwords, firewalls, anti-virus, anti-malware software
24/7 cyber-security monitoring and surveillance
Please note that emails and website transmissions are not always secure. We are not responsible for the practices of linked external websites.
Accessing, Updating or Correcting Information
To access or correct personal information, contact our Privacy Officer. We may require identity verification. Requests may be limited where permitted by law.
Complaints
If you believe we have breached privacy obligations, contact our Privacy Officer. Complaints will be handled confidentially, and you will receive acknowledgement within five business days. We aim to resolve complaints within 60 days.
If unresolved, complaints may be referred to the Privacy Commissioner via www.oaic.gov.au/privacy/making-a-privacy-complaint.
Personal Information – Employees
We collect employee and applicant information including:
Employment details, qualifications, driver’s licence, bank details
Health, superannuation, tax file numbers, emergency contacts
Visa and immigration information (where relevant)
“Employee records” (e.g. leave, salary, performance, conduct) are confidential and access is strictly controlled.
Acceptance of This Privacy Policy
You accept this Policy and consent to collection, use, and disclosure of your information if you:
Engage Ashfords for services or products
Make enquiries by phone, email, or online
Apply or work as an employee, contractor, or supplier
Visit our offices
Provide us with personal information
Visit or interact with our website or social media pages
If you do not agree, you should not engage in these activities.
Notification of Changes
You must notify us of changes to your personal information.
We may update this Policy from time to time, posting the new version on our website.
Privacy Officer Details
Telephone: 03 8513 8810
Email: [email protected]
Postal Address: PO Box 4525, Dandenong South, Vic. 3164
Contact
P: (03) 9551 2822
Address:
Level 3, 148 Logis Blvd, Dandenong South VIC 3175
Hours:
8:30am-5:00pm
Monday to Friday
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© Ashfords Accountants & Advisory 2024
AFSL (Australian Financial Services licence) 226184
Liability Limited by a scheme approved under Professional Standards Legislation. ACN 607 345 522
Ashfords Accountants & Advisory acknowledges the Traditional Owners of this land, the Wurundjeri Woi Wurrung and Bunurong People, and recognises their continuing connection to the land and waterways. We pay our respects to their Elders past, present and emerging and extend this to all Aboriginal and Torres Strait Islander People.
